Privacy Policy

Droddy Roofing

3128 Saba Ln

Port Neches, TX 77651

Phone: 409-543-4685

Email: office@droddyroofing.com

Website: https://droddyroofing.com

Effective Date: May 29, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Droddy Roofing ("we," "us," or "our") does not share customer opt-in information, including phone numbers, SMS consent records, or text messaging permissions with affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data and consent records are maintained as confidential business records.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except aggregators, messaging providers, and vendors necessary to deliver text messaging services.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Email address
Phone number
Property address
Mailing address
Roofing project information
Insurance claim information
Uploaded photographs
Uploaded documents
Customer communication preferences

Communication Records

We may maintain records of:

Estimate requests
Contact form submissions
Appointment requests
Customer support communications
Phone call records
Email communications
SMS opt-in and opt-out records

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Website usage information
Referral sources
Cookie and tracking information

2. How We Use Information

We use collected information to:

Respond to estimate requests
Schedule inspections and appointments
Provide roofing services
Communicate regarding projects
Send requested information
Process customer inquiries
Improve website functionality
Improve customer experience
Conduct business operations
Protect against fraud and misuse
Maintain records of communication preferences and consent

3. SMS Messaging & TCPA Compliance

Text Messaging Program

By opting into SMS communications, you agree to receive text messages from Droddy Roofing related to:

Estimate scheduling
Appointment reminders
Project updates
Customer service communications
Review requests
Promotional offers
Service announcements

Opt-In & Consent

We only send text messages to individuals who have provided consent.

Consent may be obtained through:

Website forms
Estimate request forms
Appointment requests
Written communications
Other documented consent methods

We maintain timestamped records of SMS opt-in activity where required.

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable messaging regulations.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

Upon opting out, you may receive a final confirmation message.

No further SMS communications will be sent unless you provide new consent.

HELP Instructions

For assistance, reply:

HELP

or contact:

409-543-4685

office@droddyroofing.com

Message Frequency

Message frequency varies based on your interaction with our company and services.

Message & Data Rates

Message and data rates may apply according to your wireless carrier's plan.

Carrier Liability

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors and service providers that support business operations, customer service, appointment scheduling, CRM systems, or messaging delivery is permitted only as necessary to provide requested services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We maintain reasonable safeguards designed to protect SMS consent records and communication preferences.

4. Go High Level & Communication Platforms

Droddy Roofing utilizes third-party communication and customer relationship management platforms, including:

Go High Level (GHL)
LeadConnector
Email service providers
SMS and messaging vendors
Website hosting providers
Analytics providers

Information submitted through our website may be processed through these platforms for purposes including:

Lead management
Appointment scheduling
Customer communications
Email marketing
SMS communications
Workflow automation
Customer support

These providers are only authorized to use information as necessary to perform services on our behalf.

5. Information Sharing & Disclosure

Droddy Roofing does not sell, rent, trade, or otherwise transfer personal information to third parties for marketing purposes.

We may share information only in the following circumstances:

Service Providers

Information may be shared with trusted providers assisting with:

Website hosting
CRM services
Email communications
SMS delivery services
Analytics services
Financing services
Payment processing
Customer support services

All service providers are required to maintain appropriate safeguards and confidentiality.

Legal Compliance

Information may be disclosed when required:

By law
Court order
Government request
To protect our legal rights
To investigate fraud or abuse
To enforce agreements

Business Transfers

In the event of a merger, acquisition, sale, restructuring, or transfer of business assets, customer information may be transferred as part of the transaction.

Any successor entity will remain subject to applicable privacy obligations.

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except aggregators and providers of text messaging services necessary to deliver communications.

6. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

Secure hosting environments
Encrypted connections
Access controls
Authentication systems
Security monitoring
Employee training
Data backup procedures

While we take reasonable precautions, no transmission or storage system can be guaranteed completely secure.

7. Cookies, Analytics & Tracking Technologies

We use cookies, pixels, analytics tools, session recording technologies, and similar tracking technologies to improve website functionality, analyze visitor behavior, measure marketing effectiveness, and enhance user experience.

These technologies may collect information including:

IP address
Browser type and version
Device information
Operating system
Pages viewed
Time spent on pages
Navigation paths
Click activity
Scroll behavior
Referring websites
Advertising interactions

Tools used on this website may include:

Google Analytics
Google Ads
Meta/Facebook Pixel
Microsoft Clarity
Go High Level tracking technologies
LeadConnector tracking technologies
Call tracking systems
CRM tracking technologies

Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website through session recordings, heatmaps, click tracking, scroll behavior, and other website analytics tools.

Microsoft Clarity helps us identify usability issues, improve website performance, optimize marketing efforts, and enhance the overall visitor experience.

Information collected through Microsoft Clarity may include:

Pages visited
Navigation patterns
Click activity
Scroll behavior
Device information
Browser information
General geographic information derived from IP addresses

Sensitive information entered into website forms is masked and not intentionally recorded through Microsoft Clarity session recordings.

For additional information regarding Microsoft's privacy practices, users may review Microsoft's privacy documentation and policies.

Cookies

Cookies are small data files stored on your device that help websites function properly and improve user experience.

We may use cookies to:

Analyze website traffic
Remember preferences
Improve website functionality
Support advertising campaigns
Measure marketing performance
Understand visitor engagement

You may manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain areas of the website.

Consent

By continuing to use this website, you consent to our use of cookies, analytics technologies, session recording tools, and related tracking technologies as described in this Privacy Policy.

8. Your Rights & Choices

You may:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Opt out of marketing emails
Opt out of SMS communications
Withdraw future communication consent
Request information regarding how your data is used

To exercise these rights, contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites.

Droddy Roofing is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

10. Children's Privacy

This website is not intended for children under eighteen (18) years of age.

We do not knowingly collect personal information from children.

If we learn that information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

11. Changes to This Privacy Policy

Droddy Roofing may update this Privacy Policy periodically.

The most current version will always be posted on this website with the updated effective date.

Continued use of the website after updates constitutes acceptance of any revisions.

12. Contact Information

Droddy Roofing

3128 Saba Ln

Port Neches, TX 77651

Phone: 409-543-4685

Email: office@droddyroofing.com

Website: https://droddyroofing.com

If you have questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact us using the information above.

By using our website, submitting forms, requesting information, or utilizing our services, you acknowledge and agree to this Privacy Policy.